MRCOOL DIY 5th Gen 18K 18000 BTU DIY Ductless Mini Split Air Handler 230V - DIY-18-HP-WMAH-230D25-O

Order Processing:

Our standard order processing time is 1-2 business days. Orders placed by 5:00 PM EST, will be processed on the same business day, while orders placed after this cut-off time will be processed on the next business day.

Transit & Delivery

Orders transit time is 5 to 7 business days after processing. Total estimated delivery time is 6 to 9 business days based on the customers location,

*Note* Due to recent supply chain delays, some products may be backordered, please call to confirm!

Tracking Information

Once your order is shipped, you will receive an email with a tracking number within 2-3 business days. Tracking details may take up to 48 hours to appear after receiving the tracking number.

Contact Information

For more information and inquiries please contact us.

Email: support@rediimprove.com
Phone:1-800-212-8846
Live Chat: Available On Bottom Right corner
Business Hours: Mon-Fri 9:00AM to 9:00PM EST

Manufacturer Warranty Coverage & Registration

At Redi Improve, most of the products in our catalog come with manufacturer warranties. The terms, coverage, and duration of these warranties vary by brand and product. It is the customer's responsibility to register the product warranty within the designated period, typically 30 days unless otherwise stated by the manufacturer, to ensure coverage.

Redi Improve does not assume responsibility for warranty submissions or approvals, and all warranty claims, repairs, or replacements are subject to the policies and processes set by the manufacturer. While we strive to provide accurate information regarding warranties, Redi Improve makes no guarantees, expressed or implied, regarding the coverage, performance, or duration of any manufacturer warranty. If you have any questions about the warranty of a specific product, please reach out to us at support@rediimprove.com or call 1-800-212-8846 for assistance.

Reporting Transit Damage

If you receive a product that has been damaged during transit, you must report the damages within 24 hours of receipt to support@rediimprove.com or call 1-800-212-8846 To process your claim, we require clear, high-quality photos of the damage, a detailed written description of the issue, and the original packaging for verification. Any damage claims made after 24 hours will not be accepted, and Redi Improve will not be liable for damages reported outside this timeframe. All claims are assessed on a case-by-case basis and must comply with the guidelines set by the manufacturer and/or shipping provider. Damage due to installation errors, misuse, or improper handling is not covered.

Customer Responsibility

Once your product has been delivered, you assume full responsibility for its installation, handling, and use. Redi Improve is not liable for damages, injuries, or losses resulting from improper installation, handling, or misuse of any product. Additionally, we do not cover any costs incurred due to incorrect installation, including labor, repairs, or professional service fees. If you choose to hire an installer, we strongly recommend using a licensed, insured, and reputable professional to ensure compliance with local codes and safety standards.

Description Accuracy

We take great care to provide accurate product descriptions, images, and specifications, but Redi Improve does not guarantee that all product details are error-free or up to date. Variations in color, size, or design may occur due to manufacturer updates, natural material differences, or digital display settings. If you receive a product that differs from its description, contact us within 7 days of receipt to discuss resolution options.

Liability

To the fullest extent permitted by law, Redi Improve is not responsible for any indirect, incidental, consequential, or special damages, including but not limited to lost profits, loss of use, or personal/property damages resulting from the use or misuse of any product sold. We are also not responsible for damages due to installation errors, delays in delivery, or product defects caused by the manufacturer. In any situation, our total liability is limited to the purchase price of the product in question.

Indemnification

By purchasing from Redi Improve, you agree to indemnify, defend, and hold harmless our company, owners, employees, agents, and affiliates from any claims, losses, liabilities, damages, or expenses (including legal fees) that arise from the use, misuse, or installation of our products. This also includes any violations of local codes and regulations or claims made by third parties, such as installers or contractors.

General Disclaimer

We sell our products in good faith and provide them "as is," with no additional guarantees beyond those offered by the manufacturer. We do not make any implied warranties regarding product performance, merchantability, or fitness for a particular purpose. It is the customer’s responsibility to ensure that any product purchased meets their needs, complies with local codes, and is suitable for the intended application.

Voided Warranty

Manufacturer warranties may be voided under specific circumstances, including but not limited to improper installation by an unlicensed professional, unauthorized modifications, misuse, neglect, exposure to environmental damage, or unapproved repairs. To maintain warranty coverage, it is crucial to follow the manufacturer’s installation and maintenance guidelines. If you have questions about specific warranty terms, contact us at support@rediimprove.com or call 1-800-212-8846

Policy Changes

Redi Improve reserves the right to modify or update these terms at any time. Changes may affect warranty policies, return policies, shipping terms, and price match guarantees. Any updates will take effect immediately upon posting to our website. It is your responsibility to review our latest terms periodically, as continued use of our website or purchase of our products constitutes acceptance of these terms.

Agreement

By making a purchase from Redi Improve, you acknowledge and agree to the policies outlined above. If you have any concerns or require further clarification, please reach out to us at support@rediimprove.com or call 1-800-212-8846 for assistance.

Return Policy

Redi Improve is dedicated to providing a seamless shopping experience, including a straightforward process for returns and exchanges if needed. Below are our guidelines to help ensure a smooth and efficient experience.

General Return Conditions

Return Request Timeframe: Requests must be initiated within 30 days of delivery. Unfortunately, requests made beyond this period cannot be processed.

Refund Time: 7 Working Days

Restocking Fees: Min of 15% restocking will be applied.

Shipping Cost: Free Return

Restocking Fees & Cancellations

Cancellations or Refusals After Shipping: Orders canceled or refused after they have shipped will incur a restocking fee. Additionally, if incorrect shipping information is provided, causing a delivery failure, the shipment will be returned to us, and a restocking fee will apply.

Restocking Fees by Brand: A minimum 15% restocking fee applies for eligible returns. In some instances, customers may be required to arrange packing and shipping directly from a FedEx or similar carrier location.

Product Eligibility for Returns

To be eligible for a return,

Condition: Be unused, uninstalled, and in their original packaging, including the box and pallet.

Original Packaging Required: Returns lacking original packaging are not accepted.

Exclusions: Products that have been used or installed are not eligible for return.

Non-Returnable Products

The following items cannot be returned or exchanged:

Modified or Altered Products: Products that have been modified in any way.

Non-Resalable Condition: Items that are not in their original, resalable condition.

Missing Order Number: Items without an accompanying order number.

Lack of Original Packaging: Products not in their original box or without original packaging materials.

Damaged Shipments

In the rare event that your item arrives damaged, please follow these steps to resolve the issue promptly:

Visible Box Damage:

If there is clear damage to the box upon delivery, take photos, refuse the package, and ensure the driver notes the damage on the Bill of Lading or Freight Bill.

No Visible Box Damage:

If the box appears undamaged, inspect the item immediately after delivery. If the item itself is damaged, take photos and send them to us at support@rediimprove.com within 24 hours.

Replacement Processing:

Once we have the necessary details, we’ll arrange a replacement. Note that costs for removing or installing the unit are not covered.

Please Note: Damages must be reported within 24 hours of delivery. Claims made after this period cannot be accepted, and items must be returned to qualify for a replacement or refund.

Exchange Policy

We offer exchanges under the following conditions:

Exchange Request Timeframe: Requests must be initiated within 30 days of delivery; any requests after this period cannot be accepted.

Restocking Fee: A minimum 15% restocking fee applies to all exchanges.

Eligible Condition: Only uninstalled, unused products in their original packaging, including box and pallet, qualify for exchange. Used or installed products are not eligible.

Exchange Process:

A pickup for the product(s) will be scheduled.

Once received, the product will be inspected to confirm it is in new, resalable condition.

A refund, less the applicable restocking fee, will be issued.

Customers can then place a new order for the desired item.

Refund Processing

Once the returned item has been received, inspected, and approved by our warehouse, refunds will be issued to your original payment method. Please allow up to 72 hours for the refund to appear on your statement.

International Shipping & Warranty Coverage

We do not ship to international.

Starting a Return or Exchange

To initiate a return or exchange, please reach out to our customer support team at support@rediimprove.com with your order number, delivery date, and reason for the request. Our team will respond promptly and guide you through the necessary steps.

Agreement

By making a purchase from Redi Improve, you acknowledge and agree to the policies outlined above. If you have any concerns or require further clarification, please reach out to us at support@rediimprove.com or call 1-800-212-8846 for assistance.

Price Match

We are committed to providing the best prices online. If you find a lower price on another site, let us know, and we’ll beat it. We want you to be confident that you’re getting the best deal possible on the product you’re ordering.

Our 100% Price Match Guarantee includes these conditions:

Promotions like rebates and "buy one, get one free" are not eligible.

The competing site cannot be a discount or auction site (e.g., eBay or overstock etc.).

The competitor must be an authorized retailer of the item.

The price match includes item price, sales tax, and shipping costs.

Price matches don’t apply to exchange orders or replacements.

Please note: Some exclusions may apply.

Have Questions?

If you have questions, please reach out:

Email: support@rediimprove.com
Phone:1-800-212-8846
Live Chat: Available On Bottom Right corner
Business Hours: Mon-Fri 9:00AM to 6:00PM EST

Shopping with Redi Improve

By making a purchase on Redi Improve, you acknowledge and agree to the following terms and conditions. Failure to comply with these policies may result in order cancellations, restocking fees, or legal action where applicable.

Damaged or Defective Items

All damages or defects must be reported to support@rediimprove.com or 1-800-212-8846 within 24 hours of delivery. If you fail to report an issue within this timeframe, you will not be eligible for a refund or replacement. It is your responsibility to inspect the product immediately upon arrival and provide photographic evidence when filing a claim. Claims submitted after the deadline will not be accepted under any circumstances.

Returns & Exchanges

All return shipping costs are the sole responsibility of the customer. Returned items must be unused and unopened to qualify for a refund. If the supplier enforces a restocking fee, it will be deducted from your refund, and the percentage will vary depending on the product. Once an order has been shipped, it cannot be canceled. If you refuse delivery or return an item without prior authorization, you will forfeit any refund eligibility, and any incurred shipping costs will not be reimbursed.

Shipping & Delivery

All shipping timeframes provided are estimates, not guarantees. Redi Improve is not responsible for shipping delays due to carrier issues, weather conditions, or supply chain disruptions. Once your order has left our facility, you are fully responsible for any shipping costs, including redelivery fees in case of an incorrect address or missed delivery. If you need a precise shipping timeframe, contact us before placing your order.

Chargebacks & Fraud Prevention

Chargebacks initiated due to factors outside of Redi Improve’s control, such as shipping delays, will be classified as fraudulent activity. Any fraudulent chargebacks will be contested to the fullest extent of the law. Filing an illegitimate chargeback is considered theft, and we will take legal action against those who attempt to defraud our business. If you have an issue with your order, you must contact support@rediimprove.com or 1-800-212-8846 before attempting a chargeback. Failure to do so will result in permanent account suspension, and we will report fraudulent disputes to the relevant financial authorities.

Product Installation

Professional installation is mandatory for products that require assembly. Redi Improve does not offer installation assistance, guidance, or reimbursement for installation costs. We strongly recommend hiring a licensed professional for proper setup. If you require recommendations, contact nationalservicecorp@gmail.com. Once the product has arrived in good condition, installation and assembly become solely the customer's responsibility. We will not issue refunds or accept returns due to installation-related issues.

Fraud Protection

To prevent fraudulent transactions and chargebacks, Redi Improve partners with ClearSale, a trusted fraud prevention service. All orders must pass ClearSale’s verification process, which takes up to 24 hours. If an order is flagged for fraud, it will be canceled immediately, and the account may be permanently restricted. Any attempts to bypass fraud prevention measures will be reported to legal authorities.

***By making a purchase from Redi Improve, you acknowledge and agree to the policies outlined above. Any violations of our shopping policy will result in immediate action, including legal consequences where applicable. For further inquiries, contact support@rediimprove.com or 1-800-212-8846